Personal Injury FAQs

If you need personal injury advice, please select a question from the list below. If you have a question that is not covered, drop us a line or request a call back.

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  • Are you claims handlers or solicitors?

We are a firm of Solicitors in London with a national reputation in the field of personal injury claims. We are regulated by the Law Society for your peace of mind.

  • Do I have a compensation claim?

As a general rule if you have had an accident within the last three years that was not your fault, you could be entitled to compensation.

Each case is different. Once you have made your online enquiry using the link at the bottom of this page, we will review the facts of your case and be able to advise whether or not you have a claim.

  • Will I have to pay anything?

The basic rule in a Personal Injury claim is that "costs follow the event" In other words, assuming that you succeed with your claim, your opponents will have to pay both your compensation and legal costs. There are some exceptions but these are quite rare.

There are a number of different ways to fund your claim. Which funding option you choose will depend upon your individual circumstances and the facts of your potential claim.

There are a number of different ways to fund your claim, and depending on your circumstances it might be that you don't have to pay anything. Which funding option will depend upon the circumstance of your claim. We will advise you on the best method for you.

We recommend that your claim is pursued with the benefit of insurance. In the event that your claim is unsuccessful the insurance policy will cover your opponent's costs, VAT and expenses (disbursements) and the cost of the expenses which you incur in investigating your claim.

We are happy to provide an initial assessment at a reduced rate.

  • How much is my case worth?

Compensation awards depend on how serious your injuries are and what other losses you have, for example lost earnings. An individual valuation will be carried out when the medical evidence is obtained. Read More

  • How long will it take?

This all depends on the type of accident and the extent of the injuries suffered. It normally takes between 6 months to 2 years to finalise claims.

  • Do I have to visit you at the office?

No, everything can be done by letter, telephone or via e-mail. We would be more than happy to meet you at our offices if you prefer. If you have been seriously injured we will be happy to visit you at home.

  • Do I have to make a visit to my GP?

If you have suffered injuries, no matter how minor, it is worth visiting your GP. Your injuries and visit will be recorded on your medical records.

  • Am I able to claim out-of-pocket expenses?

Yes, we will claim all of your reasonable out of pocket expenses that you have incurred as a result of your accident. Examples include lost earnings and overtime travel and medication costs and the cost of any private treatment you may have received. We will also include any expenses that may be incurred in the future.

It makes it easier if you keep all your receipts.

  • I am frightened of making a claim against my employers in case I lose my job.

It is not legally justifiable for your employer to dismiss you for making an accident claim. It could amount to unfair dismissal. Also it's important to remember that your employer is required by law to take out insurance cover against staff accidents. This means that your employer's insurance company will pay your compensation, and not your employer.

  • Will I have to go to court?

The vast majority of cases are settled without any need for court attendance.

  • Rehabilitation

It used to be very difficult to persuade insurers to make substantial interim payments of damages at a very early stage of the claim.

This meant that accident victims often did not receive the proper rehabilitation treatment they needed, and by the time the damages were paid it was too late to make a real difference. All that has changed. The insurance industry is now willing to look at paying for rehabilitation to maximise recovery, improve quality of life and, where possible, speed return to work.

Where it is clear that an accident victim requires further rehabilitation, beyond that which the NHS can provide, the claimant lawyer and insurer arrange for an independent assessment to be carried out. The assessment is outside the claims process, thus ensuring that it is the needs of the injured person, which remain paramount at every stage.

Our solicitors have access to the very best treatment and medical experts who specialise in helping people who have suffered a serious personal injury. We can arrange medical treatment, physiotherapy, counselling, retraining, re-housing and many other rehabilitation services, depending on the nature and extent of your injuries.

  • Is There a Time Limit for Making a Claim for Compensation for an Accident, Injury or Disease?

Yes, there are strict time limits for making accident and personal injury claims and in most cases that time limit is THREE years from the date of accident.

In disease cases the three year time limit starts from the date you knew or ought to have known that you have an illness that might be related to your employment. In medical negligence claims the time limit begins on the date you became aware that you had suffered harm as a result of medical treatment.

These time limits do not apply if you were a minor (under 18) at the time of the accident. Minors can make a claim up to the date of their 21st birthday.

There are shorter time limits for some claims such as air, marine and criminal injury claims where the time limit is often 2 years.

There are limited circumstances when a court will allow a claim to proceed outside these time limits and therefore it is worth taking advice from a solicitor even if your claim took place outside those time limits.

Rollingsons always recommend that you make a claim as soon as possible when the evidence is fresh in everyone's minds and witnesses and documents are still available to support your case.

  • How Long Will my Case Take to Conclude?

A road traffic accident case can be resolved within 6 to 12 months. Other cases, where the other side admints responsibility for the accident, should settle within 12-18 months.

Many factors can affect the time it takes to settle a claim. For example,if liability is denied and court proceedings are required or if the medical position is unclear then your claim may take longer.

  • How will I Pay the Legal Costs of Pursuing my Case?

You may find that you have legal expense insurance under a motor or household policy which can cover your costs

  • Will I Have to Pay the Other Side's Costs if I Lose my Claim?

No, these will be met by the insurance policy we take out in support of your CFA

  • Will my Compensation Affect my Entitlement to Benefits?

The compensation you recover may affect your benefits if you are in receipt of means tested benefits. If you receive a lump sum you will have to inform the Benefits Agency. It is possible to set up a Trust to protect your benefits. Lump sum compensation is tax free.

  • Can I claim if:

a) I did not take any time off work?

b) I did not report the accident?

c) Wasn't wearing a seatbelt?

d) I cannot identify the driver of the vehicle that hit me?

e) I am self employed?

The answer to all of the above is yes. If you did not find it necessary to take time off work then it may be that your injury was thankfully not serious but provided the injury will attract an award of compensation of more than £1,000 you should still be able to claim. If you did not report the accident then did you attend your GP/Hospital and report that the injury had been suffered at work, were there any witnesses to the accident who can corroborate your claim? If you were not wearing a seatbelt at the time you were involved in a road traffic accident then you can still claim however your compensation may be reduced by approximately 25% if the Insurer who is liable to settle your claim is able to establish that by wearing a seatbelt your injuries would have been less severe. If you cannot identify the driver or vehicle you hold responsible for your road traffic accident then you can make a claim to the Motor Insurers Bureau (MIB) either under the Uninsured or the Untraced Drivers Agreements.

  • What Can I Claim For?

Compensation is awarded for pain suffering and your inability to do things after your accident that you could do before. This part of your compensation award will be based upon a medical report obtained setting out details of the injuries you suffered in the accident. In addition compensation is paid for the financial losses you have suffered as a result of the accident with the aim being to put you into the position you would have been in if the accident had not happened. You should keep receipts and invoices for any expenses you incur. Expenses you can recover include loss of earnings, care provided not just by professionals but also provided by your family, medical expenses, damaged clothing, travel costs.

  • How Much Compensation will I Receive for my Injury?

Please refer to the section on "how much is my claim worth" but the amount you recover will depend upon the seriousness of the injury, scarring and the extent the injury has impacted upon your ability to work both in the past and future.

  • What If I Need Treatment for my Injuries, Can I Claim for This?

It may be possible to arrange treatment for you if liability is admitted in your case and treatment has been recommended by a medical professional such as your GP or treating consultant. You should always tell us if treatment or medical tests such as physiotherapy, X-rays or scans have been recommended for you as some insurance companies may be prepared to arrange this for you on a private basis rather than having to wait on the NHS. In cases of serious injury, the insurer may be prepared to appoint a Rehabilitation Company to assess you particularly if your ability to work is at risk.

  • Will I Have to go to Court?

The majority of personal injury claims settle before the case comes to court but if the other refuse to accept responsibility for your accident/injury or fail to make you an offer of reasonable compensation then it may be necessary for the court to decide your case.

  • Why Choose Rollingsons?

It is important to instruct specialist solicitors with a proven track record in handling personal injury claims who can guide you through the sometimes complex legal process. Solicitors are regulated by the Solicitors Regulation Authority and unlike some Claims Management Companies we make no deduction from your compensation.


Personal Injury Team

 NameOffice(s)Phone Number
Sean McCormack 020 7611 4848
Greg Rollingson 020 7611 4848
Kevin Underwood 020 7611 4848
David Webb 020 7611 4848


  • Rollingsons Solicitors - Personal Injury Team

    "...I appreciate the time that you have taken over this and am very satisfied with the outcome and your contribution to it. I would certainly recommend Rollingsons and indeed have done so to my sister in law and she is now in touch with someone in your property team..."

    4 Ms S

  • Rollingsons Solicitors - Personal Injury Team


    “…May I take this opportunity to thank you and your team for the sterling work you have all done on my behalf. If, in the future, I need any sort of legal representation I know who to contact. Once again, many thanks…”

    4.5 Mr B

  • Rollingsons Solicitors - Personal Injury Team


    “…Thank you very much for all you have done for me, in dealing with my compensation claim and for bringing it all to a satisfactory conclusion.  I appreciate it very much… ”

    4.5 Ms M

  • Rollingsons Solicitors - Personal Injury Team

    “…I am pleased to have received the help and support from Rollingsons Solicitors throughout my claim and I would like to thank Rollingsons for the service provided…”

    4.5 Mr T

  • Rollingsons Solicitors - Personal Injury Team

    "…A heartfelt thank you to you and your staff for your help in this matter: I am very sure that without your persistence I would have been stonewalled and left with no option but to drop the case…”

    5 Ms F

  • Rollingsons Solicitors - Personal Injury Team


    “…I would like to express how very impressed I have been with the service you have provided for me, during my compensation claim. I would not hesitate to recommend your services to any of my family and friends if ever needed. Thank you so very much, you have been greatly appreciated…”

    4 Mrs W

  • Rollingsons Solicitors - Personal Injury Team

    “…Thank you very much for taking on my case. The compensation that I received could not have come at a better time. If I ever need help in the future you will be the first on my list to call...”

    5 Ms H

  • Rollingsons Solicitors - Personal Injury Team

    “…many thanks for all of the excellent hard work you did for me. So very much appreciated…”

    4.5 Mrs B

  • Rollingsons Solicitors - Personal Injury Team

    “...I am very happy to say that your services were excellent. Whenever I contacted  you, the response was fast and immediate which has given an immense satisfaction. I will be in touch with you whenever me or my family or friends need such service...”

    3.5 Mr K

  • Rollingsons Solicitors - Personal Injury Team

    "...If I ever need a solicitor again I will get in touch with you..."

    3.5 Ms P

  • Rollingsons Solicitors - Personal Injury Team

    "...Rollingsons dealt with my case very professionally, always keeping me well advised of developments. I do not have the words to express how my solicitor has helped me and my family after my dreadful accident..."

    5 Mr A

  • Rollingsons Solicitors - Personal Injury Team

    "...I am extremely grateful for the way that you have settled this claim in the best way possible. I would be more than happy to recommend other people to you..."

    4 Mr A

  • Rollingsons Solicitors - Personal Injury Team

    "...without Rollingsons acting on my behalf I would not have received such a favourable settlement..."

    4 Mr C

  • Rollingsons Solicitors - Personal Injury Team

    "...Thank you to Rollingsons who were extremely helpful throughout a lengthy claims process..."

    4 Mrs W

  • Rollingsons Solicitors - Personal Injury Team

    "...I do not know how to thank you for all your hard work and consideration, so thank you with all my heart. I now feel able to get on with the rest of my life..."

    4.5 Ms K

  • Rollingsons Solicitors - Personal Injury Team

    "...I was very pleased with the way your team of solicitors helped me progress the claim. Without their help I would not have been able to work again, and I would have lost out financially..."

    5 Mrs C

  • Rollingsons Solicitors - Personal Injury Team

    "...My solicitor could not have done more than she did. I could never thank her enough for all of her hard work and kindness..."

    5 Ms M

  • Rollingsons Solicitors - Personal Injury Team

    "...I would like to express my gratitude to my solicitor and all concerned at Rollingsons for their professional support and for the satisfactory conclusion of my personal injury claim..."

    3.5 Mr H

  • Rollingsons Solicitors - Personal Injury Team

    "...Rollingsons have been very helpful and supportive over these difficult times. My compensation will go a long way to helping me and my family start building a life for the future..."

    4.5 Mr L

  • Rollingsons Solicitors - Personal Injury Team

    "...My solicitor at Rollingsons was extremely helpful, returning my calls promptly with clear uncomplicated advice; she provided an excellent service..."

    4.5 Mr S

  • Rollingsons Solicitors - Personal Injury Team

    "...I would like to say that I was very impressed by the solicitor at Rollingsons who dealt with my claim, guiding me through it all in a very professional manner..."

    4.5 Ms C

  • Rollingsons Solicitors - Personal Injury Team

    "...I feel extremely fortunate that Rollingsons dealt with my case. My solicitor was very dedicated, hardworking and professional, working tirelessly to bring my claim to a satisfactory conclusion..."

    4.5 Mr N

  • Rollingsons Solicitors - Personal Injury Team

    "...I would like to convey my thanks to Rollingsons for the prompt and efficient way that they dealt with my claim..."

    4.5 Mr G

Rollingsons Solicitors - Personal Injury Team are rated 4.5 out of 5 based on 23 testimonials.